Terms of service

OVERVIEW

Welcome to Sketchline Tees.

These Terms of Service apply to your use of our website, online store, products, content, features, tools and services. Throughout these Terms, “we”, “us” and “our” refer to Sketchline Tees.

Sketchline Tees operates this online store using Shopify, which helps us provide our online shopping experience to you.

By visiting, browsing, interacting with or purchasing from our store, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies linked on our website.

Please read these Terms carefully. If you do not agree with these Terms or our policies, you should not use our website or purchase from our store.

Nothing in these Terms is intended to exclude, restrict or limit any rights you may have under Australian Consumer Law.

SECTION 1 — ACCESS AND ACCOUNT

By using our website or placing an order, you confirm that you are legally able to enter into a purchase agreement in your location.

If you allow a child or minor to use our website on a device you own or manage, you are responsible for their use of the website.

To purchase from our store, you may need to provide information such as your name, email address, billing details, shipping address and payment information. You agree that all information you provide is accurate, current and complete.

You are responsible for keeping any account login details secure and for any activity that occurs under your account. You must not transfer, sell, assign or licence your account to another person.

SECTION 2 — OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, colours, sizing, print placement and product appearance may vary slightly depending on your screen, device settings, product availability, production process and supplier variations.

Product images, mockups and descriptions are provided to help you understand the product, but they may not be an exact representation of the final item.

All product descriptions, pricing, colours, sizes and availability may change without notice.

We reserve the right to discontinue any product at any time and to limit product quantities where necessary.

Nothing in this section limits your rights under Australian Consumer Law if a product is faulty, damaged, incorrect or not as described.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase the selected product or products.

An order is accepted when we confirm the order and payment has been successfully processed. We reserve the right to accept, decline, cancel or limit an order where necessary, including where there is an error in pricing, product availability, payment, shipping information or suspected misuse of the website.

Please review your order carefully before submitting it. Because many of our products may be printed to order, we may not be able to cancel or change an order once production has started.

If we need to cancel or change an order, we will try to contact you using the email address, billing address or phone number provided at checkout.

Returns, exchanges and order issues are handled in accordance with our Refund Policy and your rights under Australian Consumer Law.

You agree that purchases made through our store are for personal or household use and not for commercial resale unless we have agreed otherwise in writing.

SECTION 4 — PRICES AND BILLING

All prices are listed in the currency shown on the website at the time of purchase.

Prices, discounts, offers and promotions may change without notice. The price charged for a product will be the price displayed at checkout when your order is placed, unless there is an obvious error.

Unless clearly stated otherwise, product prices do not include shipping charges, handling fees, customs duties, import charges or other third-party fees that may apply.

You agree to provide current, complete and accurate billing, payment and account information for all purchases.

You confirm that you are authorised to use the payment method provided and that you will pay all charges incurred for your order, including applicable shipping and taxes.

If a payment is declined, reversed or cannot be processed, we may cancel or delay your order.

SECTION 5 — SHIPPING AND DELIVERY

Shipping costs, delivery options and estimated delivery times will be shown where available during checkout.

Delivery times are estimates only and are not guaranteed. Delays may occur due to production times, carrier delays, incorrect address details, customs processing, public holidays, weather events or other circumstances outside our control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by you.

Once your order has been delivered to the address provided at checkout, responsibility for the item generally passes to you, except where Australian Consumer Law or other applicable laws provide otherwise.

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible through our Contact page.

SECTION 6 — INTELLECTUAL PROPERTY

All content on our website, including our brand name, logo, designs, text, product images, graphics, artwork, layout, product descriptions and other materials, is owned by Sketchline Tees, our suppliers, licensors or content providers, unless otherwise stated.

You may use our website for personal, non-commercial use only.

You must not copy, reproduce, modify, distribute, publish, display, sell, scrape, download, store or use any part of our website, artwork, product designs or content without our prior written permission.

Sketchline Tees names, logos, designs, slogans and product artwork must not be used without our written permission.

Shopify’s name, logo, product names and service names are trademarks of Shopify. Other third-party names, logos and trademarks remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS AND THIRD-PARTY FEATURES

Our website may include access to tools, features, apps or services provided by third parties.

We do not control these third-party tools and are not responsible for their availability, accuracy, security, performance or content.

Any use of third-party tools is at your own risk and may be subject to separate terms and policies from the relevant provider.

We may add, remove or change website features, tools or services from time to time.

SECTION 8 — THIRD-PARTY LINKS

Our website may include links to third-party websites, services or content.

These links are provided for convenience only. We are not responsible for checking or evaluating third-party websites and we do not control their content, policies, products or services.

If you choose to access a third-party website or service, you do so at your own risk. Any questions, complaints or claims relating to third-party products or services should be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Sketchline Tees is powered by Shopify, which helps us provide our online store and related services.

Any purchases made through our store are made directly with Sketchline Tees. We are responsible for our products, order fulfilment, customer service, returns and refunds, except where another party is responsible under applicable law.

By using our store, you acknowledge that Shopify provides the platform that supports our online store, but Shopify is not the seller of our products.

SECTION 10 — PRIVACY

Your personal information is handled in accordance with our Privacy Policy, which is available on our website.

Because our store is powered by Shopify, Shopify may also collect and process personal information in order to provide the services that support our online store.

Information you provide may be processed by Shopify and other service providers that help us operate our store, process payments, fulfil orders, provide customer service, deliver marketing communications and improve our website.

Please review our Privacy Policy for more information about how personal information is collected, used, stored and shared.

SECTION 11 — FEEDBACK, REVIEWS AND USER CONTENT

If you submit feedback, reviews, photos, comments, suggestions or other content to us, you confirm that you own or have the right to provide that content.

By submitting content to us, you grant Sketchline Tees a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, edit and share that content for purposes related to operating, improving and promoting our business, products and services.

You must not submit content that is false, misleading, offensive, defamatory, abusive, unlawful, spam, harmful, or that infringes the rights of another person or business.

You are responsible for the content you submit.

We may monitor, edit, remove or refuse to publish user content where we believe it breaches these Terms, is inappropriate, or may create legal or operational risk.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies or omissions. These may relate to product descriptions, images, pricing, promotions, offers, shipping charges, delivery estimates, product availability or other store information.

We reserve the right to correct errors, update information, change or cancel orders, or refuse orders where information on the website is inaccurate or incomplete.

If an error affects your order, we will try to contact you using the contact details provided at checkout.

Nothing in this section limits your rights under Australian Consumer Law.

SECTION 13 — PROHIBITED USES

You may use our website only for lawful purposes.

You must not use our website or services:

(a) for any unlawful, fraudulent or harmful purpose;

(b) to breach any applicable law, regulation or rule;

(c) to infringe our intellectual property rights or the rights of another person or business;

(d) to harass, abuse, threaten, defame, insult, intimidate or harm another person;

(e) to submit false, misleading or inaccurate information;

(f) to upload or transmit viruses, malware or harmful code;

(g) to send spam, phishing, unsolicited advertising or similar communications;

(h) to impersonate another person or business;

(i) to scrape, copy, extract, reproduce, sell or exploit any part of our website without permission;

(j) to interfere with the security, operation or performance of our website;

(k) to bypass, disable or interfere with security features, access controls or restrictions;

(l) to use bots, automated tools, scraping tools, data extraction tools or similar systems without our written permission.

We reserve the right to suspend, restrict or terminate access to our website where we believe these Terms have been breached.

SECTION 14 — AUTOMATED TOOLS, BOTS AND AGENTS

You must not use automated systems, bots, scraping tools, crawlers, agents, AI agents or similar technologies to access, copy, interact with, scrape, test, place orders on, or otherwise use our website without our prior written permission.

If an automated tool is permitted to access our website, it must identify itself clearly and must not attempt to hide its identity, mimic human behaviour, bypass security measures, complete CAPTCHAs, avoid rate limits or ignore requests to stop accessing the website.

We may block, restrict or limit automated access to our website at any time.

SECTION 15 — TERMINATION

We may suspend, restrict or terminate your access to our website or services at any time if we believe you have breached these Terms, misused our website, provided false information, or acted in a way that may cause harm to Sketchline Tees, our customers, our service providers or our website.

Termination does not affect any rights or obligations that arose before termination, including payment obligations, intellectual property rights, limitations of liability and any other terms that are intended to continue after termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

Our website and services are provided for general information and online shopping purposes.

We do our best to keep the website accurate, available and secure, but we do not guarantee that the website will always be uninterrupted, error-free, secure or free from harmful components.

To the extent permitted by law, we make no warranties or representations about the accuracy, completeness, reliability or availability of our website, content or services.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded, restricted or modified under Australian Consumer Law or any other applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Sketchline Tees and its owners, employees, contractors, suppliers, service providers and partners will not be liable for indirect, incidental, special, consequential or punitive loss or damage, including loss of profits, loss of revenue, loss of data or loss of business opportunity, arising from your use of our website or services.

Where liability cannot be excluded under Australian Consumer Law or other applicable law, our liability is limited only to the extent permitted by law.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

SECTION 18 — INDEMNITY

You agree to indemnify Sketchline Tees and its owners, employees, contractors, suppliers, service providers and partners against loss, damage, liability, claim or expense arising from:

(a) your breach of these Terms;

(b) your misuse of our website or services;

(c) your breach of any law or regulation;

(d) your infringement of the rights of another person or business;

(e) any content or information you submit to us.

This indemnity does not apply to the extent that loss or damage is caused by our own negligence, breach of law or breach of these Terms.

SECTION 19 — SEVERABILITY

If any part of these Terms is found to be unlawful, void or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining parts of these Terms will continue to apply.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a right under these Terms, this does not mean we have waived that right.

These Terms, together with our policies and any other terms posted on our website, form the entire agreement between you and Sketchline Tees regarding your use of our website and services.

SECTION 21 — ASSIGNMENT

You must not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer, assign or subcontract our rights and obligations under these Terms where reasonably necessary to operate, sell, restructure or transfer our business, provided this does not unfairly affect your rights under applicable law.

SECTION 22 — GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia.

You and Sketchline Tees agree that any dispute relating to these Terms or your use of our website will be dealt with by the courts and tribunals of Queensland, Australia, unless applicable law requires otherwise.

Nothing in this section limits any rights you may have under Australian Consumer Law.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and do not affect the meaning or interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time by posting the updated version on our website.

The updated Terms will apply from the date they are posted, unless stated otherwise.

You should review these Terms regularly. Your continued use of our website after changes are posted means you accept the updated Terms.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms should be sent to us through our Contact page or by email.

Email: support@sketchlinetees.com

Business name: Sketchline Tees

ABN: 35 873 095 073

Last updated: 2 July 2026