Refund policy

Faulty, damaged, incorrect or not-as-described items

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If your order arrives faulty, damaged, incorrect or not as described, please contact us with your order number, a description of the issue and, where possible, clear photos. We may need to assess the item before providing a remedy.

If the product has a major problem, you may choose a refund or replacement. If the problem is minor, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Where an item is confirmed to have a problem, we will reimburse any reasonable return postage costs you have paid.

Change-of-mind and incorrect-size returns

Because our products are printed to order, we can only accept change-of-mind returns or returns where the customer selected the wrong size if all of the following conditions are met:

  • The return request is made within 30 days of delivery.

  • The item is unworn, unused and unwashed.

  • The item is in its original condition.

  • Proof of purchase is provided.

  • The item is not personalised or custom-made.

If your return is approved, you will be responsible for the return shipping costs unless otherwise agreed.

Please do not send an item back before contacting us. We will provide return instructions if your request is approved.

Personalised and custom-made items

Personalised or custom-made items cannot be returned for change of mind or an incorrectly selected size.

This does not affect your rights if the item is faulty, damaged, incorrect or not as described.

How to contact us

Please contact us through our Contact page and include your order number and details of the issue. We aim to respond within 1–2 business days.

This policy does not exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.