FAQ — Returns & Refunds

Can I return an item if I change my mind?

Yes, in some cases. Because our products are printed to order, we can accept a change-of-mind return only when:

The return request is made within 30 days of delivery.
The item is unworn, unused and unwashed.
The item is in its original condition.
Proof of purchase is provided.
The item is not personalised or custom-made.

Please contact us before sending anything back. We will let you know whether your return has been approved and provide return instructions.

What if I ordered the wrong size?

The same conditions apply as for change-of-mind returns. The request must be made within 30 days of delivery, and the item must be unworn, unused, unwashed and in its original condition.

Please contact us before returning the item. We also recommend checking the size guide on each product page carefully before ordering.

Who pays for return shipping?

For an approved change-of-mind or incorrectly selected size return, you are responsible for the return shipping costs unless we agree otherwise.

Can I return a personalised or custom-made item?

Personalised and custom-made items cannot be returned for change of mind or an incorrectly selected size.

This does not affect your rights if the item is faulty, damaged, incorrect or not as described.

My item arrived faulty, damaged, incorrect or not as described. What should I do?

Please contact us as soon as possible with your order number, a description of the issue and, where possible, clear photos.

We will assess the issue and provide a repair, replacement, refund or another appropriate remedy in accordance with Australian Consumer Law. If the item is confirmed to have a problem, we will also reimburse any reasonable return postage costs.

How long do I have to report a problem?

Please contact us as soon as you notice the issue.

The 30-day period applies only to change-of-mind and incorrectly selected size return requests. Your rights regarding faulty, damaged, incorrect or not-as-described products are not limited to 30 days.